Terms and Conditions

Terms of use;

Distance contract;

The seller of the goods offered in this online store, SIA "Flowershop", 40203417772, Rīga, Caka street 86A, LV-1011, on the one hand, hereinafter referred to as the Seller, and the person placing the order, hereinafter referred to as the Buyer, on the other hand, conclude the following Agreement :

The Seller undertakes to sell and deliver goods to the Buyer in accordance with the Buyer's order.

Ordering, delivery and payment procedures;

The buyer orders goods through this website, indicating the type and quantity of goods to be purchased. The buyer has the option to pay for the product by using the payment tools built into the internet tool (payment cards (Visa/Mastercard) and internet banks (Citadele, SEB, Swedbank, Luminor, Revolut)) or by paying the corresponding order prepared by the seller and sent to the buyer by e-mail invoice. The invoice is prepared electronically and is valid without a signature. After making the payment, the Buyer receives a confirmation e-mail about making the purchase.

The seller ensures the delivery of the goods within 5 working days since the payment for the goods has been received. The delivery service is provided by DPD.

Right of withdrawal;

The right of refusal can be exercised only by Buyers who are consumers (natural persons who express a desire to purchase, purchase or could purchase or use a product or service for a purpose that is not related to their economic or professional activity). The Buyer can exercise the right of withdrawal and unilaterally withdraw from the purchase contract within 14 days from the day of receipt of the Product (part of the Product) (by notifying the Seller thereof).

In order for the Buyer to exercise the right of withdrawal, the goods must be unused, undamaged and in their original condition (undamaged labels, protective films, packaging, etc.). The buyer, using the right of withdrawal, is responsible for any decrease in the value of the product if the product has been used in a way that is incompatible with the principle of good faith.

The right of withdrawal cannot be used in cases where it is provided for by regulatory acts, including, but not limited to, when the product is perishable or has an expiration date; The buyer has opened the package for a product that cannot be returned due to health and hygiene reasons (e.g. food products, liquids).

If the Buyer wants to exercise the right of withdrawal, he must send a completed right of withdrawal form to the Seller or an e-mail to [email protected]. The Seller sends the cancellation right form to the Buyer by e-mail at the Buyer's request.

The Buyer is obliged to deliver the goods to the Seller (if the Buyer has received the Goods) to the address - Kauguru iela 6, Zemgale suburb, Riga, LV-1046 within 14 days after sending the written refusal. The Seller has the right not to refund to the Buyer the amount of money paid for the goods until the Buyer has delivered the goods to the Seller. If the Buyer does not meet the deadline for returning the goods, the right of withdrawal is lost.

In case of refusal, the Seller shall refund the money paid for the product no later than 14 days from the notification of the exercise of the right of refusal, the receipt of the goods and other necessary information. The seller does not reimburse the expenses (part thereof) for the delivery of goods, which are greater than the standard cheapest method of receipt. The refund is made using the same means of payment that the Buyer used when making the transaction.

Dispute resolution;

Please submit a complaint about services electronically by sending it to the email address - [email protected]. The complaint will be processed within 7 working days from the day of receipt of the complaint, with the reply being sent to the contact address specified in the complaint.

If disputes cannot be resolved through negotiations, they are resolved in accordance with the procedure provided for in the regulatory acts of the Republic of Latvia.

Data processing;

By entering the necessary information, when placing the order, the Buyer confirms that he is familiar with and agrees that the data provided by him are used so that the Seller can accept the Buyer's order and deliver the goods in accordance with the requirements of regulatory acts. By entering information, the Buyer agrees that notifications related to the processing of the Buyer's order will be sent to the specified e-mail address.

The Buyer can familiarize himself with detailed information on the processing of personal data in the Privacy Policy section of the online store.